Here's a scenario every facilities manager knows: An employee submits a ticket. Desk is shaking. Monitor's bouncing. Workflow's interrupted.
You walk over. You wiggle it. Yep, it wobbles.
And you think it's the desk's fault.
That's what I used to think, too. For three years as a quality compliance manager—reviewing roughly 200+ desk units annually for a mid-size office furniture dealer—I assumed wobble meant defective frame. Loose welds. Cheap steel. Reject it and move on.
Turns out I was wrong. Or, more precisely, I was looking at the wrong end of the problem.
The surprise wasn't defective products—at least not in the way I expected. The surprise was how rarely our own verification process caught the actual cause.
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